How-To videos

Watch our informative ‘how-to’ videos to learn how to use and look after your SHIFT hearing aids.

Unboxing SHIFT

Find out what’s inside the box your SHIFT hearing devices arrive in. (We’ve given you everything you need to get started, including a battery charging device.)

Buy accessories and replacement parts only in our online store.

How to use the SHIFT app on your iOS device

Your hearing devices work with a user-friendly app for set-up and on-the-go optimisations.

Check out this video to ensure you've correctly followed the directions for set-up and continuous use.

How to troubleshoot Bluetooth connection on iOS

This video provides Bluetooth connection and troubleshooting tips for using the SHIFT app on your iOS smartphone, iPod or tablet.

How to use the SHIFT app on your Android device

Your hearing devices work with a user-friendly app for set-up and on-the-go optimisations.

Check out this video to ensure you've correctly followed the directions for set-up and continuous use.

How to troubleshoot Bluetooth connection on Android

This video provides Bluetooth connection and troubleshooting tips for using the SHIFT app on your Android smartphone or tablet.

How to put on your SHIFT hearing devices

This quick instructional video shows you how to put on SHIFT. We also show how to adjust the ‘forming wire’ to ensure SHIFT's speaker unit fits right against your ear.

SHIFT overview

Here’s an overview of the components that make up your SHIFT hearing devices. This video shows how to use the multi-function button to control volume, change programs, and accept or reject phone calls.

How to change a SHIFT hearing aid dome

Hearing aid domes fit over SHIFT’s speaker unit to help it sit comfortably in your ear. Change them every 3-6 months or when they become stiff, brittle or discolored.

Watch this video to learn how to remove and replace domes.

How to charge SHIFT

SHIFT is a rechargeable hearing aid. You can listen for around 18 hours—with 2 hours of multimedia streaming, off a single charge.

Watch this video to find out how to charge your SHIFT devices.

How to clean SHIFT

Taking good care of your hearing aids can help extend their life. It also helps ensure they maintain their sound quality.

Here are our tips for cleaning and maintaining your SHIFT hearing devices.